Returns & Exchanges

At ORS Hair Care ®, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unopened and unused products within 30 days of delivery.

1

Initiate Your Return

Contact our customer service team with your order number and the details of the items you wish to return to receive a Return Authorization.

2

Pack Your Items

Securely place the unused items in their original packaging, ensuring all seals are intact to qualify for a full refund.

3

Ship the Package

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing