Frequently Asked Questions

Everything you need to know about your ORS Hair Care experience.

How can I track the status of my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

What is your return policy for hair care products?

We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene and safety standards, we cannot accept returns on products that have been opened or used.

Do you offer international shipping?

Currently, ORS Hair Care ships to customers within the United States and select international territories. Shipping costs and delivery times vary based on the destination.

Are your products safe for color-treated hair?

Yes, many of our formulations are designed to be gentle and moisturizing, making them suitable for color-treated and chemically processed hair. Please check individual product labels for specific details.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I know which product is right for my hair type?

We provide detailed product descriptions and usage guides on each product page. You can also use our online 'Hair Quiz' to find a personalized regimen tailored to your specific texture and hair goals.